How much will my work cost? What are your hourly rates?
We have to see what the situation is in your home before we can provide a quote. This is because plumbing can be very different in different homes.
But the good news is that we don’t have hourly rates – we give you a complete price quote (labour included) for you to approve before any work begins.
Sometimes we can give you a few options – for example, we may be able to either repair something or replace it for you. In situations like this we give you the price for each option, and explain the pros and cons for each one so you can make a fully informed decision.
What are your hours, and do you offer emergency services?
We’re available for regular appointments Monday to Saturday 8 AM to 7 PM. Our evening and weekend appointments are very popular!
We also provide emergency plumbing services 24-7 if you need us. Please be aware that there is an additional emergency fee, but we really are ready to help even if it’s the middle of the night!
Do you have a seniors’ discount?
We sure do – seniors get 10% off (except for some of our specials). We also offer a 10% discount for Canadian Armed Forces veterans. Sorry, these discounts can’t be combined. Please be aware that we may need to check your ID to confirm that you qualify.
What are my payment options? Do you give discounts for cash?
We accept payment in a number of convenient ways:
Credit: Visa or Master Card. E-transfer Cheque Cash (we regret that we can’t provide change for cash payments, and we don’t offer a discount for cash)
We understand that schedules change, and we try to be as flexible as possible. If you can, please give us 24 hours’ notice when cancelling.
We’re definitely open to rescheduling your appointment, but we cannot do so in a way that would “bump” other customers. Please understand that if you cancel, you might not be able to get another appointment the same day. But we will fit you in as soon as we can.
What is your warranty?
We guarantee our labour and any fixtures that we supply for a full two years. If anything happens during that time, we’ll come back and fix it absolutely free!
Are your plumbers fully qualified and insured?
Yes. Anyone we send to your home is fully insured, registered with the Province of Ontario, and fully qualified to work on your home.
Can you provide copies of license and insurance paperwork for my condo board?
Yes we can. Please mention that you need this in advance, as our plumbers don’t always carry additional copies of the paperwork that they can leave with you.
Can you fix work previously done by other plumbers?
Yes we can. We’d be happy to do an assessment and let you know the options and costs to fix your plumbing problem once and for all. Any work we do is covered by our two year warranty.
We are authorized by the City of Ottawa for retrofit backwater valves under their rebate program. We can do the assessment, camera inspection, report, and final installation. Unfortunately, the homeowner must file the paperwork themselves before the installation. You can learn about the rebate and conditions here.
Can you fix my furnace or my water heater?
While we can fix water heaters (both tanks and tankless), unfortunately, we can’t fix furnaces at this time but we are excited to be able to offer this service in the near future!
Before you ask us to fix your water heater, however, please check for a sticker on the unit to be sure it’s not a rental. We are not allowed to fix water heaters being rented from other companies, as they are the property of that company.
Can you fix my washing machine, dishwasher, or other water-using appliances?
Sorry, we can’t. We can fix anything with your plumbing, right up to the point where it connects with the appliance.
If you’re not sure if the problem is with the appliance or the point where it connects to the plumbing, we can make that determination for you.
Do you have to open a wall to find the leak? Can you use a moisture detector instead?
We don’t like opening walls, but it’s the only way we can be sure we know where the leak is coming from.
Some home inspectors have a tool they can use to detect moisture inside a wall. Unfortunately, tools like that can only tell that water exists, not where the source of the leak is located. There could be water in the walls that is flowing from somewhere else in your home – it is possible the water is running along a pipe for a bit before it drips.
If you need to make a hole in my drywall, flooring, or tiling, can you fix it at the same time?
Unfortunately it doesn’t make sense for you to pay a plumber to fix drywall. You can save a lot of money by hiring one of our trusted contractors (or by doing it yourself if you’re handy). We can give you contact information or even set up the booking if you like.
If I’ve got damage from a sewer back up or leak, can you repair it as well as the plumbing problem?
Sorry, we don’t offer cleaning or other non-plumbing services. But if you’re looking for a reputable contractor, we can give you contact information for providers we know and trust. We’d be happy to set up the appointment for you if you like.
Before I give you my email address and other contact info, how do I know you won’t spam me?
We don’t give or sell your contact information to other companies.
We use your email address to send you an initial appointment confirmation and to let you know once the plumber is on the way. If you prefer, we could text you.
Our customers can opt in to receive our monthly newsletter (which includes all our special deals) if they accept the invitation to sign up.