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Yet again! Awesome service! Thank you to all the team and especially Gary for the plumbing updates.
Susan
Orleans (Fallingbrook)
We have been customers since 2004, referred by a neighbour, and would not dream of calling on any other plumbing service. Both professionally and personally, from the apprentices to Dave Smythe himself, the team are outstanding. Roll on the expansion to full home services!
Angela & Ted - PAWS members
Ottawa (Sandy Hill)
We have appreciated your outstanding services from the very beginning of DS Plumbing, and rely exclusively on you for all our plumbing requirements. Over the last few months, your response to the unforeseen need for urgent modifications to enhance safety and accessibility in our home has been unfailingly prompt, efficient and understanding - a great support and reassurance at a difficult time.
Angela & Ted - PAWS members
Ottawa (Sandy Hill)
Very pleased with the service, Garry answered all my stupid questions about my major leak in my kitchen. He was very knowledgeable and explained everything to my satisfaction. On a plus he was on time which was important to me because I needed time to get to the house, as I was not living there at the time.
Susan
Ottawa (Greenboro)
Trevor was awesome - extremely happy and impressed with his work, professionalism, and the respectful, courteous demeanor. You have a great team - I've referred several co-workers and friends. Pass on my thanks!
Eric & Marieke
Ottawa (Hintonburg)
The technicians were very friendly, they cleaned everything up when they were done and the service was just super!
Rose - PAWS member!
Nepean (Crestview)
The service was quick and efficient.Marc was very courteous while he worked and cleaned up when he finished.
Terry
Kemptville
The receptionist was amazing in leaving us messages... thank you! Garry was a true professional, courteous, and left a clean work area in our bathroom....again, thank you! We appreciated him and your company!!
Dee
Nepean (Graham Park)
The best plumbing service we ever experienced. Prompt, efficient, knowledgeable, quality service. This company cares about customer satisfaction, and it shows.
Francois
Orleans
Technician Brandon C. arrived on time, wore protective gear (given social distancing guidelines). Technician provided clear explanation of work to be done, and then performed the procedure. Excellent service.
Sean
Ottawa (Carlington)
The admin staff were very friendly and polite while booking in the appointment. Our technician, Trevor, was very polite, personable and knowledgeable. Will 100% be using this company again in the future.
Kaitlin
Kanata (Glen Cairn)
Outstanding service. Craig was very knowledgeable and very personable; explained everything in layman terms so I could understand what caused the issue with my sink and how he was going to repair it; offered on advice on how to help avoid the problem in future.
Nancy
Nepean (Bells Corners)
Quick friendly efficient service with a nice add on of a house inspection which was appreciated as our house is aging and needs some upgrades so it was helpful to have that service provided as part of the call.
Jeff
Kanata (Kanata Lakes)
Outstanding customer service. Was not expecting such friendly, customer oriented servicemen. Trevor explained everything coherently and provided me with a variety of options for the repair work.
Simon
Nepean (Bells Corners)
Out of This World Plumbing has the best customer service I have ever experienced. The ability to book online makes it so much easier, and they respond very quickly, which is greatly appreciated. The technicians are reliable and competent. I highly recommend them.
Stephanie
Ottawa (Gloucester - Pine View)
My first experience with DS/Out Of This World Plumbing was extremely positive. The office staff who took my call were courteous and helpful. The plumber who did the work (Brandon) was professional, friendly, quick and very thorough. He arrived at the door wearing a mask (for COVID) and left the work area immaculate. And, most importantly, no more leaks! No hesitation in recommending DS/Out Of This World. Thanks for the great repair!
Sean
Nepean (Crystal Beach)
Mark was extremely helpful, polite, and quick! He was also careful to observe social distancing rules.
Felicity
Ottawa (The Glebe Annex)
I'm constantly blown away with the service Trevor provides. He always takes the time to answer my (many) questions - and we really appreciate it.
Jack
Vanier
I've been in this house for 30 years and have seen my share of so called plumbers. Trevor is the real thing! And very pleasant to boot!
Elizabeth - Paws member!
Nepean (Ridgeview)
If you plan on finishing a job on time and correctly you can call this team. Everyone is there to help you stay on point from the administrative staff, to the automatic notification system to the expert plumbers.
Jesse - PAWS member!
Nepean (Arlington Woods)
I was very pleased with the entire interaction with your company. Customer service is excellent. I appreciated being given a narrow window in which the technician would arrive and also being notified when he was on his way. Marc was very pleasant, offered good suggestions and was courteous.
Katherine
Ottawa (Alta Vista)
I was very impressed with your business professionalism. Very thoughtful of your business to send a picture of the technician to the client while updating of the time of arrival. Well done!!!
Sherley
Greely
I sent the email regarding our problem on Sunday and when I got up Monday I already had a response and a time available for them to come and check it out. Very prompt service! Enjoyed having a bio about the technician coming out and a picture as welll, made it more personal.
Aubyn
Nepean (Kenson Park)
I think your company is so great. I love how technology driven you are, from the texts to the advance notices (and personal touch) about the plumber's arrival. Marc is great!
Shannon
Ottawa (Central Park)
I have finally found a reliable plumber. You are my go to now! Reliable, pleasant and efficient.
Bill
Ottawa (Riverview Park)
I chose your company because of the safety measures you have in place during Covid-19 and I was very pleased by your technician's respect of these measures.
Claire
Ottawa (Gloucester - Carson Grove)
I am very pleased with the service to replace one set of laundry room taps and repair a second set. The appointment was prompt, as was the technician, Trevor Sisson. All work was explained before it was done, with alternatives offered and no pressure to choose one fix over another choice. I will definitely contact this company again when plumbing service is needed.
Kathleen
Ottawa (Parkwood Hills)
I am completely happy with the service I received. Trevor did a great job and was happy to explain everything to me.
Leeann
Ottawa (The Glebe)
I absolutely loved getting the information about Trevor prior to his arrival. Being new to this area I have had some very bad experiences with some trades and was delighted to have found one I can trust going forward! Fantastic job!
Cathy
Woodlawn
Great service, great plumber, great result. So pleased you were available on a long weekend!
Cynthia
Nepean (Qualicum)
Great service. Professional staff from start to finish. Marc was on time, completed job quickly, fairly priced. Highly reccommend.
Thomas
Barrhaven (Old Barrhaven)
Great service from the phone call right through to the installation!
Lucie - PAWS member
Ottawa (Greenboro)
Great service from office and technician. Getting the text update when the tech is on his way is a great feature. Marc was very courteous, respected sanitary boundaries by wearing shoe slippers and mask, answered all questions very professionally, and did a great job overall.
Paige
Ottawa (Gloucester - Carson Grove)
Great service despite the fact that the problem was more complex than expected. Garry worked very hard and was incredibly friendly and professional. Amazing service with the office, getting someone here earlier than originally planned!
Desiree
Ottawa (Carlingwood)
Garry is professional and polite. Safety protocols (COVID-19) are followed. He explains everything well. We are very happy to have a working kitchen faucet again! Thanks, Garry!
Garry was extremely professional and explained very clearly what work needed to be done and suggested some other items that could be addressed (such as replacing the washer hoses) to ensure future issues do not occur.
Anthony
Barrhaven (Old Barrhaven)
Found the whole service extremely professional, really nice to know who was coming to the door. So glad everything was fixed successfully. Would highly recommend Garry Kelly! He was so friendly and speedily fixed all of my plumbing issues.
Emma
Ottawa (Island Park)
Extremely satisfied with the service and professionalism exhibited by all I have dealt with. Marc was excellent and took the time to fully explain everything.
David
Greely
Excellent work by Marc, very professional, knowledgeable and fast. Showed up when he said he would and cleaned up when he was finished.
Andrew
Ottawa (The Glebe)
Craig was very friendly and explained everything to us as to the cause of the water damage in our basement.
Gus
Stittsville (Fernbank Crossing)
Excellent service as usual! Out of this World always makes us feel like the issues we have are fixable and we really feel like the technicians work with us to help solve things (though of course they do all the most difficult work!!) We've met 3 technicians now and all of them have been courteous, friendly, and professional and have done excellent work.
Amanda - PAWS Member
Ottawa (Urbandale)
Craig is very knowledgeable and communicative. The service was well explained and executed. Suggestions made were reasonable and without pressure which was greatly appreciated. The office kept me well informed of an unavoidable scheduling change. At a previous visit Craig told me about BioOne drain product to help keep our waste lines clear. We have been using it regularly and slow drains are no longer an issue. Excellent plumbing and customer service!
Alison
Kanata (Kanata North)
Craig and Trevor were great. As a first-time homeowner, I appreciated them taking the time to explain how my house's plumbing works. They shared some great tips to help me preserve it, too.
Chris
Nepan (Leslie Park)
Brandon was professional, polite and answered all my questions and explained how to properly maintain my outdoor taps
Larry
Nepean (Centerpointe)
Brandon was polite, professional and friendly. He provided us with options on our repair. The work was completed in a timely fashion with no mess to clean up. I would not hesitate to recommend Brandon and Out of this world plumbing to my friends and family. Excellenct job Brandon
Tomas
Ottawa (Gloucester - Carson Grove)
Best customer service ever and excellent work!
Janie
Ottawa (The Glebe)
Brandon has done a clean professional job and the communication with the company was perfectly clear. I am very satisfied. Thank you!
Mohammed
Ottawa (Greenboro)
Awesome service, very professional and friendly! Trevor patiently answered all my questions
Carmel
Nepean (City View)
As a returning customer, I've always been very pleased with the service and professionalism of the technicians who have been in my home.
Nancy - PAWS Member!
Barrhaven (Old Barrhaven)
As always, it is a pleasure doing business with you! Every one of your team is professional, personable and kitty-approved! (Our cats LOVE the team because they love the kitties!)
Patrick & Caroline
Barrhaven (Old Barrhaven)
Craig was great this morning on the call. Personable, efficient and thorough with his assessment and recommendations for other stuff that should be done like shut off valves and anode rod replacement on the hot water heater. I am very pleased with the service we received.
Brian
Ottawa
Absolutely great service from the minute I called to the payment process at the end. Thoroughly impressed with the professionalism and also how technology was integrated with the process. Being able to track when the plumber was coming and being updated via text was great, as was being able to pay easily. Will definitely use your company again! Than you
Mohsen
Ottawa (Alta Vista)
YOU FOLKS ARE AMAZING! EVERY. TIME. It is a pleasure doing business with any member of your team! You always deliver consistent, fabulous service with a smile!
Partick & Caroline
Barrhaven (Old Barrhaven)
You guys are great, and I love that you support animal charities.
Sheila
Ottawa (Centertown)
The faucets, the kettle have remained sparkling clean since the install with only a quick wipe. The shower doors are no longer a daily chore to keep clean. The water feels silky to the touch. It is an amazing system and I wish we had known about it years ago. Highly recommend the Kinetico system as well as the Out of This World) team … (2017)
Brian and Nancy
North Gower, Ontario